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We offer a 48-hour return policy, which means you have 48 hours after receiving your item to notify us if you wish to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it: unworn or unused, with tags, and in its original packaging.

• Accompanied by the receipt or proof of purchase.

• Photos of the item and how it was received.

To initiate a return, please contact us at elrekortebarbershop@gmail.com.

We will guide you through the steps to return your product. Note that returns must be sent to the specified return address : 17080 Bathurst St, Unit 1 L3X 3A5 Newmarket, Ontario

Upon acceptance of your return, we will provide a return shipping label and detailed instructions on how and where to send your package. Please be aware that items returned without prior request will not be accepted. 

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The actual return costs are the responsibility  of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a defect received product.  

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Please take pictures of how the products are received and have them sent to us. 

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For any questions regarding returns, feel free to contact us.

Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will promptly assess the issue and provide an appropriate solution.

Some items are not eligible for return, including:

• Perishable goods.

• Custom products like special orders or personalized items.

• Shipping is non refundable 
   

If you have concerns about your specific item, please contact us.

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Note: Returns on sale items or gift cards are not accepted.

For an exchange, please contact us and confirm the correct steps. Once the return is accepted, make a separate purchase for the new item. We are glad to help. 

Once we receive and inspect your return, we will notify you about the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

Please note, processing times may vary for your bank or credit card company.

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If you haven’t received a refund after 15 business days from approval, please contact us at elrekortebarbershop@gmail.com.